Privacy Policy

Introduction

Lucid Cognition Ltd ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucid-cognition.com or use our pension advisory services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or contact us
• Fill out forms on our website
• Engage our pension advisory services
• Subscribe to our communications

This information may include: name, email address, pension details, financial information, employment history, and other information necessary to provide pension advice.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide pension advisory services and consultations
• Respond to your inquiries and communicate with you
• Analyze pension schemes and prepare recommendations
• Comply with legal and regulatory obligations
• Improve our website and services
• Prevent fraud and maintain security

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to perform a contract with you or take steps to enter into a contract
• Legal obligation: Processing is necessary to comply with FCA regulations and other legal requirements
• Legitimate interests: Processing is necessary for our legitimate business interests

How We Share Your Information

We may share your information with:

• Pension providers: To obtain information or execute transactions on your behalf
• Professional advisors: Lawyers, accountants, and auditors who assist in providing our services
• Regulatory authorities: When required by law or to comply with FCA regulations
• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics)

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For pension advisory clients, we typically retain records for at least six years after our relationship ends, in accordance with FCA requirements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of processing in certain circumstances
• Right to data portability: Request transfer of your data to another organization
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Lucid Cognition Ltd
42 Finsbury Square
London EC2A 1AD
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: lucid-cognition.com